okpk's Privacy Policy
Your personal information is of the utmost importance to us — this policy describes in detail how okpk collects, uses, and keeps your information secure.
Introduction & Scope
okpk is a safe and reliable online gaming platform in Bangladesh. We believe that protecting the privacy of your personal information is a fundamental right. This Privacy Policy ("Policy") describes how okpk collects, stores, uses, and protects your information when you use our website, applications, and related services ("Platform").
This Policy applies to all users of the okpk Platform — both registered members and unregistered visitors. By using the Platform, you are considered to have accepted the terms of this Policy. If you do not agree with any term of this Policy, please refrain from using the Platform.
okpk reserves the right to update this Policy from time to time. For any significant changes, we will post a notice on the Platform and, where applicable, send a notification by email.
Section 1 — Information Collection
1.1 Information You Provide
When you open an account or use services on the okpk Platform, the information you voluntarily provide includes:
- Full name and date of birth
- Email address and mobile number
- Documents required for identity verification (national ID card, passport, etc.)
- Financial transaction details (information relating to payment methods)
- Information provided when contacting customer support
1.2 Automatically Collected Information
While you use the Platform, our systems automatically collect certain technical information, including:
- IP address and device type
- Browser type and operating system
- Date, time, and duration of visits to the Platform
- Pages viewed and links clicked
- Information obtained from cookies and similar tracking technologies
1.3 Transaction-Related Information
We retain detailed records of financial activity carried out through your account. This includes deposit and withdrawal history, payment methods used (bKash, Nagad, Rocket, Upay, bank transfer), and transaction amounts. This information is essential for financial security and fraud prevention.
1.4 Cookie Policy
okpk uses cookies to keep the Platform functional and secure. Types of cookies:
- Essential cookies: Required for the core functionality of the Platform
- Functional cookies: Remember your preferences and settings
- Analytics cookies: Help improve site performance
You can manage non-essential cookies from your browser settings.
Section 2 — Use and Purpose of Information
okpk uses your information only for the following legitimate purposes:
2.1 Account Management
We use your information to create and manage your account, verify your identity, ensure login security, and resolve account-related issues.
2.2 Service Delivery
Your information is needed to provide our gaming services, process financial transactions, deliver bonuses and rewards, and ensure customer support.
2.3 Security and Fraud Prevention
Your information plays an important role in protecting Platform security, detecting unauthorized access, preventing fraudulent activity, and complying with anti-money laundering regulations.
2.4 Communication and Notifications
We use your contact information to confirm transactions, send important Platform updates, issue security alerts, and respond to your requests.
2.5 Service Improvement
By analyzing user experiences, we continuously improve our Platform, gaming services, and technical infrastructure.
2.6 Legal Obligations
Your information may be used to meet regulatory requirements under applicable law, comply with court orders, and defend against legal claims.
Section 3 — Sharing and Disclosure of Information
3.1 Sharing Information with Third Parties
okpk does not sell, rent, or disclose your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
- Service providers: With organizations that provide essential services such as payment processing, technology infrastructure, and customer support, who operate under strict confidentiality agreements.
- Payment partners: Necessary information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete transactions.
- Legal obligations: When required by a valid legal order or investigation from a competent authority.
- Business restructuring: In the event of a merger, acquisition, or asset transfer, where the new entity will also be bound by this Policy.
3.2 International Data Transfers
In some cases, your information may be stored or processed on servers outside Bangladesh. In such cases, we ensure that the relevant organization follows adequate data protection standards and that the security of your information is maintained at all times.
Section 4 — Data Security Measures
okpk has adopted industry-standard technical and organizational measures to ensure the security of your information:
SSL Encryption
All data transmission is protected through 256-bit SSL/TLS encryption.
Firewall Protection
Advanced firewalls and intrusion detection systems protect our servers.
Access Controls
Strict staff access controls and regular security audits are conducted.
However, transmitting information over the internet is not completely secure. Even with the highest precautions, we cannot guarantee that the possibility of a security breach is reduced to zero. It is your responsibility to keep your account password confidential and to notify us immediately if you detect any unauthorized access.
Section 5 — Data Retention Period
5.1 Retention Policy
okpk retains your personal information only for as long as necessary to fulfill the relevant purpose or as required by legal obligations. The general policy is as follows:
- Active account data: For the duration the account is active and for a specified period after deactivation
- Financial transaction data: Long-term retention as required by law
- Customer support communications: For a specified period after the issue is resolved
- Technical logs: For a limited period for security review
5.2 Data Deletion
Once the designated retention period expires, we securely delete or anonymize your information so that your identity can no longer be identified. Some information may need to be retained for a longer period due to legal obligations.
Section 6 — Your Rights and Choices
6.1 Right to Access
You may at any time request a copy of the personal information we hold about you. We will verify your identity before processing this request.
6.2 Right to Rectification
If your information is incorrect or incomplete, you may request a correction. Some information can be updated directly from your account settings.
6.3 Right to Erasure
In certain circumstances, you may request that your information be deleted. However, we may not be able to delete some information due to legal obligations.
6.4 Right to Object to Processing
You have the right to object to the processing of your information for specific purposes. However, this may limit our ability to provide services.
6.5 Right to Data Portability
You may request your information in a common, machine-readable format that can, where applicable, be transferred to another service.
6.6 Opting Out of Marketing Messages
To unsubscribe from promotional emails or messages, use the link at the bottom of the email or notify our support team directly. However, transactional notifications cannot be turned off.
Section 7 — Protection of Minors' Data
okpk is for users aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. If someone opens an account by providing a false age and we later become aware of this, that account will be closed immediately and the associated information will be deleted. If you believe a minor is using our Platform, please notify our support team without delay.
Section 8 — Changes and Updates to the Policy
8.1 Notice of Changes
okpk may update this Privacy Policy periodically. For any significant changes, we will notify you in the following ways:
- Displaying a clear notice on the Platform
- Sending a notification to your registered email
- Updating the "Last Updated" date at the top of the page
8.2 Continued Use After Changes
If you continue to use the Platform after an updated Policy is published, you will be considered to have accepted the new Policy. If you do not agree to the revised terms, stop using the Platform and request that your account be closed.